FAQs

Sales

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Once we receive your order we get to work on it right away. This means that changes are not always possible. With this in mind, we still do understand that sometimes you want to ask us to try, so you may contact our sales team via sales@emro.com.au to make a request for a change. We will make our best efforts to apply the requested change. If the item ships prior to confirmation of a change request, a new order will need to be placed.

Absolutely, our manufacturing facility on the Sunshine Coast, Queensland can custom make a range of products including but not limited to; grab rails, shower rails and stair rail brackets. Send all of the details through to sales@emro.com.au and we will get back to you with a quote.

All product drawings and specifications are available on the products page at emro.com.au

Our trade packaging consists of a poly pack or cardboard carton. Retail packaging comes with a header card in order for stores to hang product.

We cater for quantity orders in our price list. We may be able to offer special discounts for extra large volume orders. Please contact sales@emro.com.au with any questions.

Emro attempts to provide the best price at all times to customers. Whilst our book price will generally hold for a longer period of time, customer discounts from the book price will typically only be in place for 30-90 days, and will vary depending on a number of complex factors including supply inputs and the volumes ordered by any customer on any part at any time.

Quotations are given at our discretion and have a set expiry date. Once the date has surpassed, pricing will revert to the standard list price.

For deliveries where the invoiced value is greater than $500 ex GST, freight will be free, excluding remote Queensland, remote Western Australia, Tasmania and the Northern Territory.

For orders under $500 ex GST, there will be a freight surcharge which will vary from area to area.

  • Queensland Cities (and areas in a radius less than <100km) - $25 ex GST
  • New South Wales - $30 ex GST
  • Victoria - $30 ex GST
  • South Australia - per quote
  • Western Australia (Perth and areas in a radius less than <100km) - per quote

Freight costs will be quoted per order in line with our carrier costs for remote Queensland, remote Western Australia, Tasmania and the Northern Territory.

Throughout the year we’ll be showcasing some of the best photos we receive on our social media page.

Terms and Conditions

Shipping

Absolutely, please ensure you provide a minimum of 2 hours between sending your purchase order and coming to collect. This gives our staff time to process and pack the order and advise of any out of stocks before you make the trip.

Once we receive your order we get to work on it right away. This means that cancellations are not always possible. With this in mind, we still do understand that sometimes you want to ask us to try, so you may contact our sales team via sales@emro.com.au to make a request for cancellation. We will make our best efforts to apply the requested change. If the item ships prior to confirmation of a cancellation request, a new order will need to be placed.

Please keep the product as you may be asked to return it and contact accounts@emro.com.au

Accounts

Please keep the product as you may be asked to return it and contact accounts@emro.com.au

Once we have received and inspected the item we are usually able to apply for the credit within 1-3 business days. Keep in mind that due to shipping, inspection and bank processing times it sometimes can take a little longer.

If you experience a problem with any product you purchased from Emro that offers a manufacturer warranty, please contact accounts@emro.com.au

View our full Warranty Policy

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